User interaction and information design
Digital and physical essentials for product use, satisfaction and regulatory clearance
Background
Communicating how to get the best results from products is critical in creating the great user experiences that your consumers expect.
Human factors studies validating that interaction risks are safely managed are prerequisites of regulatory clearance.
Lucid’s team has deep know-how and experience in design, development, validation and maintenance of:
Quick-start guides
Integrations to packs or apps
Instructions for use
Technical and training manuals
Interactive digital apps
Touch-screen and physical electronic product interactions
Automated sensing including pressure, flow movement, temperature, humidity and gases.
Sensory (haptic) feedback
Web information management and analysis portals
Marketing support literature
Discovery
Our designers observe and map how stakeholders in product or service lifecycle interact with both current products and early prototypes of new developments.
We analyse feedback, to inform:
Specification of optimum use sequence
Definition of critical “touch points”
Options for appropriate digital, physical or sensory interaction
Hazard mapping
Evaluation of potential and actual risks
Specification of regulatory requirements
Prioritisation of territories
Appropriate application of branding
Design
User interaction design for connected systems is invariably iterative and we’ll always involve users, specifiers and experts.
People have very different needs, and often can’t express them without using prototypes in real or simulated scenarios.
Mindful of regulation related to human use of medical and other devices, we follow an iterative process of listening, analysing, prototyping, human factors testing and improvement.
Our focus is on:
Accessibility across relevant abilities
Intuitive association to familiar processes
Concise and relevant copy
Maximising visual communication
Minimising translation
Consistent application across media and product formats
Error awareness and mitigation
Compliance to international regulation.
Delivery
Faced with new products people don’t always do what we expected:
Lay and professional formative human factors studies contributing to IEC 60601 and other standards compliance.
De-risking your product launches.